Technical Operations Manager Scientific Services - Walloon Brabant - 38H (regio Waals-Brabant)

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Sodexo Belgium is a subsidiary of the international Sodexo Group. The company counts 4.600 employees in Belgium. Within Sodexo you have a business unit, called Lab Services. This division is delivering service solutions on all kind of laboratorium equipments. They take care of maintenance, validation and repair of the lab equipments.


As a Technical Operations Manager, you will manage the overall delivery of a part of our Scientific Services on site. You will:

  • Be responsible for ensuring the operational delivery of a part of our Scientific Services to our client and you will assist in developing the reputation of Sodexo.
  • Direct all activities of your on-site teams including the overall delivery of repairs, maintenance and qualification to laboratory instruments such as HPLC, FPLC, Automation, PCR and centrifuges.
  • Manage your team of technicians and planning coordinators on a daily basis
  • Manage and control the services to the agreed specification and to the agreed performance, qualitative and financial targets.
  • Manage customer relationships in order to maintain and develop long term partnerships and growth.
  • Resolve operational and commercial issues
  • Ensure the team performs to the agreed service level
  • Report on various KPI's towards the client or the Sodexo on-site management
  • Ensure cost effective decisions are made
  • Be accountable for the budget management
  • Support your managers to identify opportunities for organic growth, new business and innovation
  • Manage and coach the teams against the service level agreements
  • Continuously keep up to date with all product knowledge and innovation



  • Master's degree or equivalent by experience (ideally scientific or technical orientation)
  • Proven experience in leading and managing a team
  • Excellent command of French and good command of English
  • Strong communication and managerial skills
  • Excellent relationship management abilities at all levels
  • Experience in working in a highly regulated environment; a first experience in the pharma sector is an asset
  • Scientific knowledge or high interest in scientific matters
  • Able to demonstrate flexibility, open-mindedness,
  • Solution and result oriented

Wij bieden

  • A challenging position in a dynamic and healthy organization that emphasizes your development and learning process
  • A full-time and varied position with a flexible schedule
  • An opportunity to grow
  • A pleasant working environment and a highly


If this job is a real challenge to you, don't hesitate to send your CV and cover letter to: Sodexo Belgium Mercédès Libert - HR Business Partner Jobcenter. E-mail: