Application Engineer - Brussels - 38h (regio Brussel)

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Bedrijfsomschrijving

We are convinced that the Quality of Life of our customers and consumers starts with our own employees. Your well-being at work is therefore one of our priorities. At Sodexo, you land in a stimulating environment where you can develop your talents and where you can count on a continuous support of your career. With nearly 4000 colleagues in Belgium (56% of whom are women), you are the key to our success.

Functieomschrijving

Are you looking for a new challenge where you can manage and improve IT applications to really enable effective execution of business processes in our Food & Retail business? Do you like working with different stakeholders to professionalize how we manage IT applications within our IS&T function? Then you are the Application Engineer we are looking for to enforce our team.

Taken

  • Work with Business Owners and Functional Administrators and ensure applications are fit-for-purpose enabling business processes and challenges
  • Record and manage application changes & releases - scope, quality, timing, costs and user comms
  • Translate business requirements to functional and non-functional requirements
  • Perform information analysis, functional designing and data modeling
  • Coordinate requirements definition to technical engineers or developers (vendor)
  • Perform light / easy system configuration, including minor reporting development
  • Manage functional system documentation
  • Perform (functional) system maintenance activities
  • Oversee management of technical environments
  • Perform day-to-day technical vendor management
  • Define / describe release and deployment test plans and coordinate execution (FAT, UAT, IT etc.)
  • Support L1 IT SD support by performing ticket analyses and creating Service Desk support knowledge articles
  • Perform or coordinate L2 IT support, participate in MIM and resolution
  • Execute problem analysis / RCAs and coordinate implementation of preventive measures
  • Coordinate L3 IT support (vendor)

Profiel

  • You hold a Master's degree and you have at least 3 years of work experience in a similar position with a specialized knowledge of methods, techniques and processes in combination with a theoretical background.
  • You are preferably ITIL v3/4 certified.
  • You are an expert who is interested and alert to continuously analyze and suggest opportunities for improvement in the applications and processes.
  • Your team spirit and excellent relational and communication skills enable you to bring everything to a good end with the necessary flexibility.
  • You work with a process / project approach, you are analytical, accurate, synthetic (balance between efficiency, details and accuracy)
  • You are able to work together, you can plan and organize well and you have a strong problem-solving ability;
  • You are multilingual: fluent in both national languages (Dutch/French) and have a good knowledge of English.
  • You are interested in the food & retail sector

Wij bieden

A challenging position in a dynamic and healthy organization that emphasizes your development and learning process.

  • A full-time contract of indefinite duration and varied position
  • An attractive salary with extralegal benefits
  • An induction program to facilitate your welcome & integration at Sodexo
  • An organization with space for initiative and creativity
  • A workplace located in Brussels (Ixelles), near the station of Etterbeek and the Delta metro station

Quality of Life on the workplace:

  • A pleasant working environment and (trendy & modern workspaces) with flexible working hours and possibility to work from home
  • A good work-life balance
  • A conciergerie that offers you various services: dry cleaning, ironing, shoe repair, purchase of gifts, etc.
  • A wide choice of durable meals in our restaurant

Interesse?

If this job is a real challenge to you, don't hesitate to send your CV and a cover letter to: Sodexo Belgium - Muriel Lefébure - HR Business Partner. We invite you to apply online: https://jobs.sodexo.be. E-mail: muriel.lefebure@sodexo.com